Change of Mind/Cancelled Orders
We want you to be entirely happy with your purchase from Little Bilbies Boutique.
Please email firstname.lastname@example.org either prior to your products being sent or within one (1) week of receiving your products. In your email please state your order number along with details as to whether you have changed your mind for the entire order or specific items.
The products you wish to return must be unused (i.e. for nappies that means unworn and unwashed) and in the same condition that you received them. The products must be unopened and in the original packaging where applicable.
Change of Mind returns will only issue with a credit note valid for 6 months from date returned item is received, shipping costs will not be refunded/credited if item has already been shipped to you.
Customers are responsible for the cost of the return shipping to us.
Several types of goods are exempt from being returned whether it has been worn or not:
- Gift cards
- Health and personal items such as toothbrushes & cloth pads
We have made every effort to display as accurately as possible the colours and images of our products on our website. We cannot guarantee that your computer monitor's display of any colour will be accurate. We also cannot guarantee that the print placement will be the same as any image on our website. In these circumstances, we will not provide a refund because the colour of our products is slightly different to that shown on our website or because the print placement is different to the image for that product shown on our website.
Unfortunately due to the nature of pre-orders, we are unable to offer a refund unless the item is deemed faulty.
Replacement or refund of damaged/faulty products:
For faulty products we will gladly organise a replacement or refund as per the manufacturer's warranty. However, if you use a product incorrectly, you are not able to claim that the product is faulty. Refunds/replacements are not offered where the nappies have been damaged by misuse (i.e. not following manufacturers care and wash instructions), normal wear or tear or nappies that leak or smell.
Due to us stocking numerous brands, please contact us so we can discuss the process.
To complete the refund/return, you must be the original purchaser.
We will cover the costs of the postage to get replacement products(s) to you as soon as possible.
Please email email@example.com and be sure to include in your email:
- order number from which the item was purchased
- the item in question including the brand
- the damage/fault (the more detail the better)
Pending the outcome, we may request you to send the item back to us. Upon receipt of the faulty/damaged item, should we deem it eligible for a refund or replacement, you will receive free shipping on your next purchase. We will then also discuss whether you would like a replacement sent out or a refund.
If it is agreed for a refund, this will be processed less any fees incurred with the purchase.
Whilst all due care will be taken to ensure your parcel is packed and sent safely, Little Bilbies Boutique can not be held liable for any damages or missing items in transit once they have left our store.
Sale items (if applicable)
Only full priced items will be credited, unfortunately sale items cannot be refunded due to change of mind. Sale/clearance items that are faulty are subject to warranty claims and will be assessed as above.
To return your product, you will be given instructions once you email us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item, if product is found to be faulty we will provide you with free shipping on your next purchase. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing registered post. We don’t guarantee that we will receive your returned item.